◖Redesign the role
Customer Support Representative
AI can close routine tickets; people should own complex and emotional cases.
65% recurring-task coverage
Can AI replace support roles?
Task-level verdicts for 2 support roles. Scores estimate recurring-task coverage—not job loss.
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∞Augment, don’t replace
Customer Success Manager
Automate preparation and follow-through; people still own trust and outcomes.
38% recurring-task coverage